FREQUENTLY ASKED QUESTIONS (FAQ)
ORDERS & SHIPPING
🔹 How long does it take to make and ship my order?
Each FERALFORGE collar is handcrafted upon order. Please allow 3 to 5 business days for production. Once shipped, delivery times depend on your location.
🔹 Which countries do you ship to?
We currently ship across Europe. If your country is not listed at checkout, feel free to contact us.
🔹 Which courier do you use for deliveries?
We ship with OnTime.es and FedEx.com, a reliable and fast shipping service.
🔹 How can I track my order?
Once your order is shipped, you will receive an email with your tracking number and a link to track your package.
PRODUCTS & CUSTOMIZATION
🔹 What materials do you use?
We only use the highest-grade Biothane® and solid steel hardware to ensure durability, strength, and premium aesthetics.
🔹 Are your collars suitable for strong and large breeds?
Yes. FERALFORGE collars are designed for powerful, high-energy dogs like Pitbulls, Malinois, Rottweilers, and Dobermans. They provide superior strength and reliability.
🔹 Can I customize my collar?
At the moment, we do not offer full customization, but every FERALFORGE collar is designed to be exclusive, premium, and crafted with the best materials.
CARE & DURABILITY
🔹 Are FERALFORGE collars waterproof?
Yes! Thanks to Biothane®, our collars are 100% waterproof, easy to clean, and resistant to extreme conditions.
🔹 How do I clean my collar?
Simply wipe it with a damp cloth and mild soap. Avoid harsh chemicals to maintain the integrity of the material.
🔹 Will the metal parts rust or corrode?
No. Our solid steel hardware is rust-resistant and built for longevity.
RETURNS & WARRANTY
🔹 Do you accept returns?
Since each collar is handmade to order, we do not accept returns unless the item arrives defective or incorrect. If there’s an issue, please contact us within 7 days of receiving your order.
🔹 What if I receive a damaged or incorrect product?
Contact us immediately with photos, and we’ll resolve the issue as fast as possible.
🔹 Do you offer a warranty?
Yes! FERALFORGE collars come with a 6-month warranty against manufacturing defects. This does not cover normal wear and tear or damage from misuse.
CONTACT US
If you have any other questions, feel free to reach out at info@feralforge.store or DM us on Instagram @feralforge.store.
🔥 FERALFORGE – BUILT FOR THE STRONGEST 🔥